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frequently asked Questions

What are the means of payment
accepted?

What are the return or cancellation conditions?

Returns and exchanges are possible within 7 days of receiving your order.

Personalized products are non-returnable.
Returned items must be in their original packaging or in a bubble envelope. The return costs for a return or an exchange are the responsibility of the customer. The refund will be made upon receipt of the returned items.

It is possible to cancel an order within 24 hours of placing the order, by writing a message via the contact forum or by e-mail to lesbouclettesdesissi@outlook.com .

For deliveries in Switzerland, the deadline is 3 to 7 working days

The shipment will be made by A mail in a paid letter

The shipping costs are 5.95 frs.

And are offered for orders over 60 frs.

For deliveries in Europe, the delay is 4 to 10 working days

The shipment will be made in a paid letter

The shipping costs are 8.95 frs.

And are offered for orders over 70 frs.

The earrings are made of polymer clay or poplar wood (Oecoplan and FSC). To avoid allergic reactions, the fasteners and nails of our jewelry are made of stainless steel.

From the first pencil stroke to the finished product, everything is created and manufactured in Switzerland. We make our jewelry with love and passion!

You have more questions ?
Do not hesitate to contact us via the contact form or by e-mail!

- TWINT: 079 193 60 78

- PayPal: lesbouclettesdesissi@outlook.com

- Credit card

- Bank transfer (payment in advance) :

Sylvia Ruffer

Route de l'Isle 13 , 1148 Villars-Bozon, CH

Bank: BCV   

IBAN: CH20 00767 000U 5163 8756   BIC/SWIFT: BCVLCH2LXXX

What is the delivery delay ? What are
shipping charges ?

What materials are the earrings made of? Everything is Swiss?

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